Call-me-Later live!

We deployed our Call-me-Later solution last week and it is a great new feature.

Yesterday we started this new solution with one of our customers in a large national campaign. I am curious to see what it will bring.

The screenshots show the (Dutch) Call-me-Later service. Online customers can enter
their phone number and the date and time they want to be called.

Time and date can be selected with easy to use pull down menu's. Time and date are based on the the office hours that are entered in the PushCall web interface.

When an online customer changes time or date, the button will change accordingly. I really like the button, which states: "Call me on {date} at {time}". This really is a natural process everybody will understand.

After the online customer clicks the button, she will get an overview of the request: "We have received your request and we will call you on {date} at {time}".

At exactly the given time PushCall automatically connects to the phone number provided. The called person gets a message ("Please hold while we are connecting you to....") and is connected to an agent.

I know what you think: "this is so simple, everybody understand that". I agree, but why is nobody offering such a service yet? As I said in my previous post, we do not accept the offer where we will be called 'sometime during the day'. We do want to use a Call-me-Later function when we know exactly when we are connected (when we are in our daily traffic jam or during a break).

I will keep you posted on results of our Call-me-Later function.