Business Case - TNT

We created a business case for the pilot project with TNT Post in The Netherlands.

The goal of the project was to improve online customer contact in the business portal of TNT. Online visitors should be able to contact an agent as easy as possible when they have a question or want to order.
During the pilot, both our Web-to-Phone and Call-me-Now solution were added to the portal. In the next phase, our chat solution will be added as well.

Directly after the pilot started, it became clear that using PushCall immediately increases online sales. The ROI of the complete project (including contact center, project management and web implementation) was established within 1 month.

"The first month, PushCall invoiced about 200 Euro for the use of their solutions. The potential turnover was over 24.000 Euro...!"

Click here to view the complete business case (in Dutch).