Business Case - TNT

We created a business case for the pilot project with TNT Post in The Netherlands.

The goal of the project was to improve online customer contact in the business portal of TNT. Online visitors should be able to contact an agent as easy as possible when they have a question or want to order.
During the pilot, both our Web-to-Phone and Call-me-Now solution were added to the portal. In the next phase, our chat solution will be added as well.

Directly after the pilot started, it became clear that using PushCall immediately increases online sales. The ROI of the complete project (including contact center, project management and web implementation) was established within 1 month.

"The first month, PushCall invoiced about 200 Euro for the use of their solutions. The potential turnover was over 24.000 Euro...!"

Click here to view the complete business case (in Dutch).

PushCall CallBanner added in Telegraaf Ad Gallery

Our CallBanner is available for all online networks. TMG (Telegraaf Media Group) has added our CallBanner to their gallery, so advertisers can view an example of how it would look like in a campaign.

To view the CallBanner in the gallery (in Dutch), click here

FEM Tech 25 - 2009

PushCall is 1 of 5 ICT companies in The Netherlands that made it on the FEM Tech 25 list of 2009.

FEM Business asked several investors, analysts and start-up consultants about their hottest ICT picks in The Netherlands.

Click here to view the online article (in Dutch).

PushCall previewer

I just can't wait sharing the PushCall previewer with you. We have scheduled a nice UI on our website for it, but since the upgrade of our website is due for another 3 to 4 weeks, I am going to share it with you in this post.

We have a previewer for potential customers to experience the PushCall solutions. All though we have not the intention to sell exactly what the previewer shows, we notice that a lot of our customers like the previewer so much that this is what they actually want.

This is the URL you can use: http://smartcontactbutton.pushcall.com/preview/?url=www.[yourwebaddress.com]&target=demo&baseColor=0x008CCE&showOnNA=false

Fill in your web address in the URL and you will see your website with, in the right corner, a contact toaster. When you click on the toaster, a Flash overlay appears:


In the URL there are some other variables you can adjust:

target=demo
Using this target ID might get you in contact with one of us, which might be nice. But you can also start a free trial account on our website and use the target ID you are receiving from us. You can use your own phone number in your trial account for testing our web-to-phone and call-me-now solution and you can login to your webinterface to test the chat option.

baseColor=0x008CCE
You can change the color of the toaster as well as the buttons in the Flash overlay. This enables you to really match up with your website.

showOnNA=false
This part offers you the possibility to either show the contact options greyed out when not available or to not show unavailable options at all.

This is it. Try it and please feel free to give some feedback.

PushCall includes Google Analytics

First of all, it has been a while since my last post. I will try harder to keep you posted on developments...there are quite a lot of them!

In this post I want to inform you on the possibility of adding Google Analytics code to the PushCall customer contact solutions. This enables you to measure all sorts of interesting variables, like the number of views, clicks, calls, succeeded audio tests (for the web-to-phone solution) and the number of failed audio tests (and what part of the audio test failed).

We were exited with the information we are getting from Analytics.

I know you want me to give you some numbers....but I can only offer you the following graphs, based on about 1.1 million visitors on different customer websites. As you can see, we should not take Flash versions 8 or lower into account when developing new features, and there is still little change in the browser market...!